Question 1

How do I book a class?

Accepted Answer

Browse available classes on our Classes page, select a class that fits your schedule, and click "Book Now". You'll be guided through a simple 3-step booking process: enter your information, review your booking, and complete payment. You'll receive a confirmation email immediately after booking.

Question 2

Can I cancel or reschedule my booking?

Accepted Answer

Yes, and you can do it yourself from your Student Portal. If your instructor allows self-reschedule and you are within their cutoff window, you can move to another date in a few taps. Moving to a cheaper date refunds the difference automatically. Cancellation policies vary by instructor, but most offer full refunds if cancelled 48-72 hours before the class.

Question 3

What if a class is full?

Accepted Answer

If a class is sold out, you can view alternative dates from the same instructor or browse similar classes from other instructors. Many instructors offer the same course multiple times per month.

Question 4

How many people will be in my class?

Accepted Answer

Class sizes vary by instructor and course type. Most CPL classes have 10-20 students, while advanced courses may be smaller (5-12 students). The exact capacity and spots remaining are shown on each class listing.

Question 5

Do I get a Student Portal?

Accepted Answer

Yes, and it is free. CCW Hub gives every student a personal Student Portal. From one login you can reschedule or cancel a class, track your progress, download certificates, message your instructor, and see your full training history across every instructor you book with. After you book, your confirmation email and text link straight into it, or visit ccwhub.com/portal anytime.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. All payments are securely processed through Stripe.

Question 7

Do I pay the full amount upfront?

Accepted Answer

It depends on the class. Some instructors require full payment at booking, while others allow you to pay a deposit (typically $50-75) to reserve your spot, with the balance due on the day of class. The payment structure is clearly shown before you book.

Question 8

Are there any additional fees?

Accepted Answer

No hidden fees. The price you see is the price you pay at checkout, with our service and payment processing fees already included. What the class itself covers, like range fees, ammunition, or materials, varies by instructor, so check the "What's Included" section on each listing. Some classes also offer optional add-ons like firearm rentals or extra ammunition.

Question 9

Can I get a refund if I cancel?

Accepted Answer

Refund policies are set by each instructor. Most offer full refunds for cancellations made 48-72 hours before the class, and partial refunds for later cancellations. You can view the specific refund policy on the class details page before booking.

Question 10

What should I bring to class?

Accepted Answer

Requirements vary by class, but typically you'll need a valid ID, comfortable clothing, and closed-toe shoes. For live-fire classes, check if you need to bring your own firearm and ammunition, or if rentals are available. All requirements are listed on the class details page and in your confirmation email.

Question 11

Do I need prior experience?

Accepted Answer

Many classes are beginner-friendly and require no prior experience. Look for the "Beginner Friendly" badge on class listings. Advanced courses will specify prerequisites in the class description.

Question 12

How long are classes?

Accepted Answer

Michigan CPL classes are typically 8 hours (full day), split between classroom instruction and range time. Advanced courses may be shorter (2-4 hours). The duration is clearly shown on each class listing.

Question 13

What's included in the class price?

Accepted Answer

What's included varies by instructor. Most classes include range fees, eye and ear protection, certificate of completion, and course materials. Many also include ammunition, firearm rentals, and lunch. Check the "What's Included" section on each class listing for specifics.

Question 14

Are women-only classes available?

Accepted Answer

Yes! Many instructors offer women-only classes. You can filter for women-only classes on the Classes page, or look for the "Women Only" badge on class listings.

Question 15

Are all instructors certified?

Accepted Answer

Instructors list the certifications they hold, such as NRA, USCCA, or state credentials, on their profiles. CCW Hub is a booking platform and does not independently verify these, so review each instructor's listed certifications and read reviews from students who booked through the platform before you book.

Question 16

How do I choose the right instructor?

Accepted Answer

We recommend comparing instructor ratings, years of experience, certifications, and student reviews. Use our Class Comparison tool to compare up to 3 classes side-by-side. You can also read instructor profiles to learn about their teaching style and specialties.

Question 17

Can I contact an instructor before booking?

Accepted Answer

Yes! Each instructor profile includes contact information. You can reach out with questions about the class, specific needs, or accessibility requirements before booking.

Question 18

Will I receive a certificate?

Accepted Answer

Yes! Upon successful completion of the class, you'll receive a certificate of completion. For Michigan CPL classes, this certificate is required for your CPL application. Certificates are typically issued within 24-48 hours and are available for download from your Student Dashboard.

Question 19

How long is my certificate valid?

Accepted Answer

Michigan CPL certificates are valid indefinitely for your initial license application. However, we recommend applying for your CPL within 6 months of completing the class, as the material will still be fresh.

Question 20

Can I download or share my certificate?

Accepted Answer

Yes! All certificates are available in your Student Dashboard as PDF downloads. You can also share a verification link that allows others (like the County Clerk) to verify your certificate online.

Question 21

What is CCW Hub?

Accepted Answer

CCW Hub is a platform connecting students with certified firearms instructors for CPL (Concealed Pistol License) and firearms training classes. We make it easy to find, compare, and book classes from local instructors across Michigan.

Question 22

Is my personal information secure?

Accepted Answer

Yes. We take security seriously. All data is encrypted in transit and at rest. Payment processing is handled by Stripe, a PCI-compliant payment processor. We never store your full credit card information.

Question 23

Do you offer gift certificates?

Accepted Answer

Currently, gift certificates are not available through our platform. However, you can purchase a class as a gift by booking with the recipient's information. Contact the instructor if you have special circumstances.

Question 24

What if I have a disability or special needs?

Accepted Answer

Many of our instructors can accommodate students with disabilities or special needs. We recommend contacting the instructor directly before booking to discuss your specific requirements and ensure they can provide appropriate accommodations.

Concealed Carry Class FAQ

Booking

How do I book a class?

Can I cancel or reschedule my booking?

What if a class is full?

How many people will be in my class?

Payment

What payment methods do you accept?

Do I pay the full amount upfront?

Are there any additional fees?

Can I get a refund if I cancel?

Classes

What should I bring to class?

Do I need prior experience?

How long are classes?

What's included in the class price?

Are women-only classes available?

Instructors

Are all instructors certified?

How do I choose the right instructor?

Can I contact an instructor before booking?

Certificates

Will I receive a certificate?

How long is my certificate valid?

Can I download or share my certificate?

General

Do I get a Student Portal?

What is CCW Hub?

Is my personal information secure?

Do you offer gift certificates?

What if I have a disability or special needs?

Still have questions?

Concealed Carry Class FAQ

Booking

How do I book a class?

Can I cancel or reschedule my booking?

What if a class is full?

How many people will be in my class?

Payment

What payment methods do you accept?

Do I pay the full amount upfront?

Are there any additional fees?

Can I get a refund if I cancel?

Classes

What should I bring to class?

Do I need prior experience?

How long are classes?

What's included in the class price?

Are women-only classes available?

Instructors

Are all instructors certified?

How do I choose the right instructor?

Can I contact an instructor before booking?

Certificates

Will I receive a certificate?

How long is my certificate valid?

Can I download or share my certificate?

General

Do I get a Student Portal?

What is CCW Hub?

Is my personal information secure?

Do you offer gift certificates?

What if I have a disability or special needs?

Still have questions?